Would you like to be a part of a business that owns and operates an independent online platform that manages the maintenance and compliance of commercial vehicle fleets and assets.
We are looking for IT Support to join our fantastic team based in Sheffield.
About the role:
The purpose of your role will be to provide application support to the r2c Online customer logging of service cases, handling them within defined response times and seeing them through to resolution. This will be achieved through web, email and phone services. You will be involved with product training with the customers and product testing with our in-house development team.
Key Responsibilities:
- Using Microsoft CRM to handle the logging of service calls
- Advise customers on product functionality
- Report on support stats and trends
- Log company bugs and issues
- Actively monitor usage of system and identify customers requiring development
- To test all company products against specification
- Provide assistance on internal and external projects
- Data preparation and verification for importing/exporting between systems
- Assist with customer adoption and the handling of data for customer implementations
Key Competencies:
- Technical ability – An awareness of capabilities and limitations of technical developments affecting product/platform development, and an appreciation of the technical issues involved.
- Innovation – Ability to challenge status quo, consider alternative practices and approaches, offer creative and innovative solutions to existing business challenges and practices, promotes creativity and experimentation, evaluates new ideas and processes in context of commercial environment and challenges.
- Personal organisational ability – Excellent time management, exceptional planning, prioritising, and organising skills, able to multi-task and is self-motivated.
- Customer focus – Strong customer awareness, evaluates activity against identified customer needs and demonstrates commitment to the customer.
- Results orientation – Activity focused on maximising achievement as a good Project manager.
- Problem-solver – Identify potential issues, recommend solutions, escalate to appropriate level, seeks advice and guidance from within/external to organisation.
- Teamwork and ownership – Take personal responsibility for effective team working and intervenes where necessary to ensure successful relationships are built and maintained, plays an effective role in all cross-functional opportunities, positively represents R2C in all interactions with suppliers and external industry contacts.
- Commercial acumen – Understands business strategy and market / competitor activity, aligns individual activities to overall business strategy.
Fleetcor is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Fleetcor is dedicated to encouraging a supportive and inclusive culture among out employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
