Career Opportunities

Product Support Consultant

Location: Sheffield

Working Hours: Mon-Fri

Key Benefits: We have a fantastic opportunity for a Product Support Consultant along with Career progression/25 days holiday/Pension scheme + FREE Vitality health insurance

We have an exciting opportunity within our r2c business for a passionate, customer focused professional with an interest in IT to join us as a Product Support Consultant.

You will work in a team of specialists who provide key support to our customers by working through any issues or problems, and by retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.


Key accountabilities:

  • Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreement.
  • Proactively promote and/sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
  • Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.
  • Handle all queries, whether telephone or email based enquiries within the established best practise and department procedures, to the satisfaction of both the customer and the business.
  • Administer all departmental tasks as required in a complete, efficient and productive manner.
  • Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
  • Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible.

Skills and experience we’d like you to have: 

  • Prior experience in customer service.
  • Confident communication, verbal and written, with excellent planning skills and great attention to detail in their work, along with an ability to maintain confidentiality.
  • Prior experience working in a fast paced environment would be an advantage.
  • Good experience with Microsoft Office
  • Prior experience or knowledge in the automotive sector would be an advantage.
  • A passion for IT/IT products is essential.

The rewards we give you: 

  • Excellent progression
  • 4X Life insurance
  • Pension scheme 5% employer contribution
  • Private Healthcare
  • 25 days Holiday (plus Holiday Buy/Sell)
  • Access to benefits portal
  • Employee Fuel Card
  • Access to LinkedIn Learning
  • Career progression
  • Hybrid working options
  • Free on-site parking


Register Your Interest

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