Bagnall & Morris Waste Services Case Study

Full life cycle defect management from driver to workshop.

Providing a wide range of services to their customers across the nation, B&M Waste needed an online platform that would help support their pledge for total compliance in all aspects of waste recycling and disposal.

Company Overview


Waste, Recycling & Environmental


Fleet & Workshop


Core, Driver & Inspect

Fleet Size


Number of Technicians


Transport Manager

Paul Jarmay

The way things used to be

  • Paper driver checks and defect sheets created way too much admin work.
  • The transport office was having to wait several days before receiving paperwork from drivers through the post.
  • Illegible, misplaced or late driver checks affected compliance confidence.

Problems they faced & how r2c solved them

  • Drivers sometimes worked in remote areas and might not visit the depot for several weeks – r2c solved this with real-time driver defect reporting from any location.
  • Some third party repair agents weren’t on the system – r2c granted all of their repair network read-only access for online maintenance ease, and launched a recruitment campaign so both B&M Waste Services and their third-party workshops could enjoy the full benefits of r2c.
  • Driver checks were sometimes incomplete, lost or illegible – r2c’s Driver app provides alerts for incomplete checks and sophisticated quality control tools mean data input is accurate and logical.

The aim

  • B&M Waste Services wanted to link the entire maintenance operation through one online system, for both in-house maintenance and third party repair agents.

Additional benefits they’ve found

  • Easy to use for drivers and technicians, resulting in improved productivity.
  • Transport Manager can monitor driver checks remotely whenever he wants – and deep-dive into defect details to spot trends.
  • Effortless scheduling and maintenance planning.
  • Reduced vehicle downtime thanks to real-time defect reporting.
  • Greater traceability from source to closure.

Paul Jarmay said:

“With r2c, the entire paperwork element is removed, so everything gets done quicker. The driver completes his pre-use checks on a tablet device and this information is sent directly to the r2c system, which means any defects get flagged up straight away. From a compliance point of view, it means I can check remotely online every morning if the driver checks have been completed and the real-time information means we can react to defects more quickly, book the repair in online and trace it right through to closure.”

“The majority of our fleet is Sania, so once the Scania dealer network adopted the system, we decided that it was the right time for us. We maintain our fleet at both in-house workshops and third party repair agents. Because we are now all on r2c Online we are all looking at the same information and we schedule maintenance, complete inspections, book work, repair defects and manage compliance paperwork in the same way and collaboratively. ”

“We are very, very happy with it. The drivers are all comfortable with the new system and we haven’t missed a pre-use check since we introduced it.”

We are very, very happy with it. The drivers are all comfortable with the new system and we haven’t missed a pre-use check since we introduced it."