B&M Case Study

Improving compliance for retail giants with an internal & external repairer mix

B&M’s transport team needed a compliance management platform they could trust to help ensure that over 100,000 deliveries are made to stores each year to the right place at the right time.

Company Overview

Industry

Retail

Sector

Fleet

Products

Core

Fleet Size

1551

Fleet Manager

Steve Pearson

The way things used to be

Amount of paperwork administration restricted the productivity of the transport office.
B&M kept a separate file with the necessary paperwork for every asset in the transport office.
Communication with the in-house workshop and external repair agents could have been improved.

Problems they faced & how r2c solved them

A handful of external repair agents were not online – r2c provided all of their repair agents with free read-only access to support B&M with a connected online network.
A number of employees had no experience using an online compliance platform – r2c provided a combination of online and face to face training to ensure the team both in the office and the workshop could use the platform with ease.

The aim

B&M wanted to implement one platform that could improve internal & external communication, enhance compliance management and scrap the overwhelming amount of manual admin processes.

Additional benefits they’ve found

Regardless of where servicing is carried out (in-house or external), B&M are now able to manage and monitor their entire maintenance operation through r2c.
Full vehicle history file is always available for compliance confidence.
The transport office is able to keep track of all their service inspections, MOTs and defects in one central place.
Fleet visibility has improved.
Efficiency has increased in B&M’s in-house workshop thanks to job progress reporting and safety defect data in real-time.

“We had already heard of r2c Online and after we were given a demo we got an even better idea of everything the system can do. We had no hesitation in adopting the platform; with a fleet our size, we used to have a file for every asset and now r2c does that for us which is so much easier.”

“All the necessary paperwork is saved online. If DVSA were to visit, I can access details of the entire fleet a the click of a button. This supports us in running a fully compliant fleet and keeping our OCRS in the green.”

“We really like that we can see if work is in progress or completed. And because I can see which defects apply to which vehicle I can assign the repair work with the most suitable technician.”

“All the training could be delivered online or in the classroom and the team both in the office and the workshops have got to grips with it very easily. It’s simply spot on – everyone should be on r2c Online.”