Bertschi Case Study

Streamlining complex compliance processes in international bulk logistics

Part of the international Bertschi Group, Bertschi UK handle over 30,000 containers of bulk-chemical supplies. They joined r2c as they needed an online solution to help maintain best practice maintenance and compliance against the complex demands of their fleet.

Company Overview

Industry

Bulk Logistics

Sector

Fleet & Workshop

Products

Core & Inspect

Fleet Size

230 Number of Technicians

8 Transport Manager

Paul Smithyman

The way things used to be

Endless paperwork stacks for the high volume of containers they process.
Communication time between transport office and in-house workshop affected vehicle downtime.
Transport Manager recognised the need for tightened fleet control.

Problems they faced & how r2c solved them

Jobs were not always completed on time – with r2c transport managers can monitor the progress of work on vehicles with real-time reporting.
Jobs were often duplicated – r2c’s Inspect includes sophisticated quality control at data input to ensure all records are accurate and to avoid duplication.

The aim

Bertschi UK wanted to streamline their system and better monitor overall fleet compliance.

Additional benefits they’ve found

Manual admin has decreased significantly.
Tracking faults and controlling repair costs is now easier.
Workshop productivity has increased.

Steve Pearson said:

“We were predominantly looking to simplify our system and cut out paperwork. We wanted to ensure that jobs are completed on time and not duplicated, whilst hopefully increasing productivity.

“r2c Online is such a valuable tool for us. Not only is it easy to use, but it’s cost-effective and simple. Our team picked it up straight away and already productivity has increased gently.

“Since we started using r2c Online we have considerably less paperwork; it has been easier to track faults, control repair costs and monitor the progress of work on vehicles.”