Hendy Van & Truck Case Study

As an Iveco dealer, Hendy needed an online platform that could help them deliver exceptional customer service and minimise their VOR time.

Company Overview

Industry

Franchised Dealer

Sector

Workshop

Products

Core & Inspect

Fleet Size

Number of Technicians

14 Assistant Service Manager

Dan Pledger

The way things used to be

Problems they faced & how r2c solved them

The aim

To up their productivity without compromising on top-quality customer service.

Additional benefits they’ve found

Technician time is optimised with 50 hours of admin time saved each week
Increased workshop revenue through more business
Increased trust between workshop and dealer
Reliable and instant defect reporting.

Dan Pledger said:

“We can now quickly access paperwork and records for customers on-demand, with real-time updates. Customers then have better visibility of compliance and VOR time is reduced, so they are more likely to ask for work to be done. This has increased our workshop revenue – so it’s a win-win for both parties.

“The best thing about the r2c platform is its ease of use. Technicians are a valuable resource and their time is paramount to business efficiencies, so we feel our workshop has really benefited with r2c. The paper side of admin is completely removed, saving us over 50 hours a week.”