“We can now quickly access paperwork and records for customers on-demand, with real-time updates. Customers then have better visibility of compliance and VOR time is reduced, so they are more likely to ask for work to be done. This has increased our workshop revenue – so it’s a win-win for both parties.
“The best thing about the r2c platform is its ease of use. Technicians are a valuable resource and their time is paramount to business efficiencies, so we feel our workshop has really benefited with r2c. The paper side of admin is completely removed, saving us over 50 hours a week.”