H W Martin Plant Case Study

Part of the HW Martin Group, HW Martin (Plant)’s vehicle maintenance division creates comprehensive maintenance packages for HGVs and plant equipment throughout the UK. Recognising a need for simplified and paperless processes, the company approached r2c Online.

Company Overview

Industry

Plant

Sector

Fleet & Workshop

Products

Core & Inspect

Fleet Size

817 Number of Technicians

30 Operations & Service Manager

Geoff Kearsley

The way things used to be

Problems they faced & how r2c solved them

Time spent on admin was impractical for a busy fleet and workshop operation – HW Martin have now saved 73 hours per month
H W Martin Plant completes up to fourteen different types of inspections on a diverse mix of plant and transport equipment – with r2c, each inspection sheet is pre-configured and ready for use for each different type of inspection and vehicle.

The aim

To improve transparency and streamline administrative processes from transport office to workshop.

Additional benefits they’ve found

40 hours per month have been saved on admin time
33 hours a month have been gained through optimised workshop productivity.
Improved technician attitude
Improved transparency, communication, and monitoring.

Geoff Kearsley said:

“We have been able to dramatically streamline our administrative processes. The system creates an entirely paperless solution to manage workshop administration, getting rid of the need for paper copies of service records.

“r2c is transparent, with simple stages of work progress and all digital inspection workflows are now tailored exactly as we need, allowing detailed reports of our vehicles. Management now has the ability to monitor how quickly our workshop is processing orders and identify potential problem areas without any delays or miscommunication.”