LG Perfect Case Study

Great Yarmouth business LG Perfect provides a one-stop shop for vehicle repairs, from car and van to HGV and plant equipment.

Company Overview

Industry

Independent Repairer

Sector

Workshop

Products

Core & Inspect

Fleet Size

Number of Technicians

10 Aftersales Manager

Vaughan Rowley

The way things used to be

Manual paperwork processes took up 20% of the working week
Bookings, reminders and missed inspections were all processed by phone calls
Lack of transparency across the workshop meant work could be duplicated.

Problems they faced & how r2c solved them

The aim

LG Perfect was looking for a smarter and paperless alternative to manage their workshop processes.

Additional benefits they’ve found

Efficiency savings of one day per week
Paper costs are cut by £600
Improved booking service and overall customer service.

Vaughan Rowley said:

“With r2c, all correspondence is sent and updated online. Before, we could spend two hours a day just chasing missed inspections. We now don’t need to make those phone calls which alone is saving more than one day per week. As well as saving time, we’re also saving £600 a year on paper which is about 24,000 sheets!

“Gone are the days of lost inspection sheets and customers requesting extra copies. All paperwork is electronically stored as soon as a job has been completed. Customers are telling us they are particularly pleased with the option to access their information through the internet and by email, allowing them to accept and change their bookings without hassle.”