Phoenix Van, Truck & trailer limited Case Study

How Phoenix TTM streamlined and grew its business with r2c

Leading independent commercial vehicle maintenance provider Phoenix Van, Truck & trailer limited needed an online solution to maximise the effectiveness and efficiency of its new state-of-the-art, 10-bay 22,000sq ft workshop near London. Phoenix turned to r2c to provide the solutions.

Company Overview

Industry

Independent Repairer

Sector

Workshop

Products

Workshop Loading, Inspect & i2i

Fleet Size

10 Service Vans including providing on-site inspections, repairs and collection and delivery service from any destination

Managing Director

Jill Flockhart

The way things used to be

Phoenix TTM has a long-standing dedication to, and understanding of, the transport business having been established for over 35 years.

It has continually evolved over the years, and is a highly regarded servicing, maintenance and repair business in the industry.

But in order to take its next step, it needed to find a partner to streamline its administration processes and workshop management.

Problems they faced & how r2c solved them

The firm started with implementing Workshop Loading – an r2c product for job scheduling, storing documents digitally and defect management, and went on to add r2c’s Inspect Technician Tool to capture workflow data as jobs were happening.

Because the r2c platform updates in real time, Phoenix customers get access to instant notifications that keep them informed about the progress of inspections, defects that need allocating, the timing of work and, crucially, all costs.

Adopting i2i’s rules-based authorisation, online menu pricing and digital invoicing further improved operations, allowing Phoenix to instantly see all costs across SMR work, project expenditure and invoice digitally.

As a result of using i2i additional package, Phoenix was able to enjoy the 7 day payment turnaround, limiting their exposure and fuelling its growth.

The aim

The company wanted to streamline and update management systems in three areas:

It wanted to replace paper-based SMR reporting processes to reduce administration.
Establish an automatic system, instead of manual authorisation, for all work to improve workflow and scheduling.
To manage the workshop better, in order to reduce customers’ vehicle downtime and gain clear visibility on expenditure.
Consolidate cashflow – reliability – through regular payments

Additional benefits they’ve found

The business wanted to give transport managers a better understanding of the status of inspections and work, digitalise invoicing and improve reporting – changes that would enable Phoenix to offer their clients more transparency and predictability when it comes to scheduled & unscheduled downtime.

As a result of adopting the r2c software, the new system has become instrumental in shaping the strategic direction – and subsequent development – of the business in attracting bigger fleets who could see the benefit of the platform allied to the 2 new premises near London Heathrow.

Jill Flockhart, Managing Director

“Not only did adopting r2c coincide with our expansion, but it enhanced and accelerated our growth. We discovered how much of an improvement a digital process can be from a paper-based one, as it makes it much more manageable for everyone”.

“i2i digital invoicing and authorisation was a game-changer, for us and our customers. When they need a quote, they request one, we send it, and they confirm it there and then. It mitigates delays and therefore reduces downtime for our customers which is crucial to their operations”.

“Our customers saw that we were committed to adopting an advanced, cloud-based solution, committed to investing our time, committed to training our staff and to streamlining our processes”.

“All together r2c has helped take us to a higher level, making us much more appealing for larger customers, for whom we now have the technology that enables us to produce the results they expect. We are fully equipped for the ‘big boys’ now”.