Leading independent commercial vehicle maintenance provider Phoenix Van, Truck & trailer limited needed an online solution to maximise the effectiveness and efficiency of its new state-of-the-art, 10-bay 22,000sq ft workshop near London. Phoenix turned to r2c to provide the solutions.
Phoenix TTM has a long-standing dedication to, and understanding of, the transport business having been established for over 35 years.
It has continually evolved over the years, and is a highly regarded servicing, maintenance and repair business in the industry.
But in order to take its next step, it needed to find a partner to streamline its administration processes and workshop management.
The company wanted to streamline and update management systems in three areas:
The firm started with implementing Workshop Loading – an r2c product for job scheduling, storing documents digitally and defect management, and went on to add r2c’s Inspect Technician Tool to capture workflow data as jobs were happening.
Because the r2c platform updates in real time, Phoenix customers get access to instant notifications that keep them informed about the progress of inspections, defects that need allocating, the timing of work and, crucially, all costs.
Adopting i2i’s rules-based authorisation, online menu pricing and digital invoicing further improved operations, allowing Phoenix to instantly see all costs across SMR work, project expenditure and invoice digitally.
As a result of using i2i additional package, Phoenix was able to enjoy the 7 day payment turnaround, limiting their exposure and fuelling its growth.
The business wanted to give transport managers a better understanding of the status of inspections and work, digitalise invoicing and improve reporting – changes that would enable Phoenix to offer their clients more transparency and predictability when it comes to scheduled & unscheduled downtime.
As a result of adopting the r2c software, the new system has become instrumental in shaping the strategic direction – and subsequent development – of the business in attracting bigger fleets who could see the benefit of the platform allied to the 2 new premises near London Heathrow.
Independent Repairer
Workshop
10 Service Vans including providing on-site inspections, repairs and collection and delivery service from any destination
Jill Flockhart
Whether you’re managing 20 vans or a nationwide HGV fleet, r2c gives you the digital tools to stay compliant, reduce admin, and increase uptime. Our experienced team is here to help you simplify your operations—every inspection, every job, every time.
