Here to Help: Expert Support from the r2c Team
Friendly, UK-Based Support You Can Rely On
At r2c, we know that vehicle downtime and system delays aren’t just inconvenient – they’re costly. That’s why our dedicated UK-based support team is on hand to help you quickly and efficiently whenever you need assistance. Whether you have a technical query, a product question, or need guidance using the platform, our experienced team is here to get you back on track.
We pride ourselves on providing fast, knowledgeable, and friendly support, with a strong understanding of both fleet and workshop operations.
Ways to Contact r2c Support
You can get in touch with our support team using whichever method works best for you:
- Call us on 0114 399 2430 (select Option 2 for Support)
- Send your enquiry to [email protected]
- Use the live chat feature at the bottom-right corner of your screen during support hours
- Use the Contact form
Support
Support Hours
Our support hours are: Monday to Friday: 09:00 – 17:30 (Closed on weekends and UK bank holidays)
Out-of-Hours Support
You can still contact us by phone or email outside of business hours:
- Emails will be received and responded to during the next working day
- Calls will be assessed automatically, if the issue is deemed high priority, it will be escalated to our on-call support team. Non-urgent queries will be passed to our support team for follow-up during regular hours.
Our Service Commitment
Response Time: 4 Hours
We aim to respond to all support enquiries within 4 business hours, ensuring your query is handled quickly and effectively.
We aim to respond to all support enquiries within 4 business hours, ensuring your query is handled quickly and effectively.