“We first came across r2c when Truck East started sending through electronic service sheets and we liked its professional look and ease of use. “Here’s a recent example of how useful r2c is: we recently had a dispute with a repairer who had put brakes on a trailer for us. Six weeks later, the brakes had come apart on the axles – but we could easily identify the repairer and the date and time of work carried out via the electronic service records so the situation was instantly resolved. “r2c makes everything run smoothly; we can manage all maintenance issues via the system. The support services are brilliant, the team is very helpful and we’re confident in our compliance thanks to going digital with r2c. I would, without doubt, recommend them to others in the industry.”

We have been able to dramatically streamline our administrative processes. The system creates an entirely paperless solution to manage workshop administration, getting rid of the need for paper copies of service records.r2c is transparent, with simple stages of work progress and all digital inspection workflows are now tailored exactly as we need, allowing detailed reports of our vehicles. Management now has the ability to monitor how quickly our workshop is processing orders and identify potential problem areas without any delays or miscommunication.

“With r2c, all correspondence is sent and updated online. Before, we could spend two hours a day just chasing missed inspections. We now don’t need to make those phone calls which alone is saving more than one day per week. As well as saving time, we’re also saving £600 a year on paper which is about 24,000 sheets! “Gone are the days of lost inspection sheets and customers requesting extra copies. All paperwork is electronically stored as soon as a job has been completed. Customers are telling us they are particularly pleased with the option to access their information through the internet and by email, allowing them to accept and change their bookings without hassle.”

“The team at r2c are always happy to help, the support team is quick and helpful, and our Account Manager Craig visits us regularly to check we’re getting the most out of the platform. “My favourite feature is the digital driver check integration as they report straight to my dashboard. This means I can see who has completed their checks on time – without chasing each driver for information – and can immediately book defect work in for reduced VOR time. “We’re looking forward to seeing even more benefits with r2c as the platform continues to evolve. We want to achieve Earned Recognition by the end of 2018, and are confident that r2c will help us get there.”

“We began rolling the system out in January 2016 and already time spent on paperwork has been cut by half. No paperwork is lost and no files are missing. We just have one easy to use platform where we can see it all, with no excuses!” “From company director downwards, everyone has been very happy with the r2c Online product. We work alongside suppliers who also use the system and that in turn makes our job that much easier. We ultimately want everyone on it! We would happily recommend to any business that if they want online visibility of their entire fleet, r2c Online is the platform to be on.”

Since adopting r2c Online we’ve seen a 36% increase in workshops sales. With r2c Online’s maintenance planner we are prompted when a customer vehicle is due an inspection. This means we can be more proactive in how we support our customers, get their vehicles booked in and ensure their vehicles are inspected in a timely manner.