Sugarich Case Study

r2c Online feed efficiency for SugaRich.

Animal feed specialists SugaRich have seen a range of immediate benefits including maximised vehicle uptime across their 90-asset fleet since joining the r2c fleet and workshop management platform.

Company Overview

Industry

Animal Feed

Sector

Fleet & Workshop

Products

Core & Driver

Fleet Size

91 Joined r2c

2014

Transport Manager

Ryan Clay

The way things used to be

Limited access to records meant maintenance planning wasn’t efficient
Defect management processes were lengthy
VOR time was longer than necessary.

Problems they faced & how r2c solved them

Lengthy defect management processes – using both Core & Driver, SugaRich are now able to track the defect in real-time from driver check through to repair in the workshop
Manual maintenance planning – digital scheduling now allows SugaRich to plan maintenance work proactively (up to 10 years in advance) with automatic reminders so they never have to worry about their planning process again
Time was spent chasing drivers for daily check information – Ryan now has real-time reports of each driver check and can book in defect work straight away.

The aim

SugaRich wanted to provide the best service to their customers whilst maintaining a high level of safety and compliance

Additional benefits they’ve found

Improved fleet efficiency and audit scoring
Transparency across the entire fleet thanks to real-time reporting
Instant data access helps admin team stay productive
Starting a journey towards Earned Recognition using r2c platform.

Ryan Clay said:

“The team at r2c are always happy to help, the support team is quick and helpful, and our Account Manager Craig visits us regularly to check we’re getting the most out of the platform.

“My favourite feature is the digital driver check integration as they report straight to my dashboard. This means I can see who has completed their checks on time – without chasing each driver for information – and can immediately book defect work in for reduced VOR time.

“We’re looking forward to seeing even more benefits with r2c as the platform continues to evolve. We want to achieve Earned Recognition by the end of 2018, and are confident that r2c will help us get there.”