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r2c Online is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. You are accepting and consenting to the practices described in this policy. For the purpose of the General Data Protection Regulation, the data controller is r2c Online Limited, 2 Vantage Drive, Sheffield, S9 1RG.
We may collect and process the following data about you:
We use a cookie file on our sites to store your user account information to improve the usability of our sites. A cookie is a very small text file placed on your computer or device. Cookies help us to:
For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookies Policy document.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. You may at any time opt out of receiving mailings from us by using the unsubscribe link provided on these mailings. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
We may disclose your personal information to third parties:
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
We will seek to keep your data and information accurate and up to date but can only do so effectively if you provide us with the information we need to enable us to do so. If there are changes to your data, for example a change in your email address, you are responsible for notifying us of those changes so we can up-date our records.
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time, via the link received in emails or by emailing us at firstname.lastname@example.org.
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team on +44 (0)114 399 2430 - lines are open Monday to Friday 9.00 to 5.30 or by sending an email to email@example.com.
If you no longer wish to be contacted by providers for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.
Right to opt out
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. Our site may, from time to time, contain links to and from the websites of our partner networks, collaborators and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Right to erasure
You have the right to obtain from r2c Online Limited the erasure of personal data concerning you without undue delay and r2c Online Limited shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
Where r2c Online Limited has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, r2c Online Limited, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
Paragraphs 1 and 2 above shall not apply if processing is necessary for one of the following reasons:
Right to rectification
You have the right to have inaccurate personal data rectified. You may also be able to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the incomplete data (see section 8 for more details).
Right of access
You have the right to access your personal data and supplementary information.
You have the right to obtain;
Right to be informed
You have the right to be informed about the collection and use of your personal data.
Right to restrict processing
You have the right to request the restriction or suppression of your personal data.
This is not an absolute right and only applies in certain circumstances.
When processing is restricted, r2c Online Limited will be permitted to store the personal data, but not use it.
r2c Online Limited have one calendar month to respond to a request.
Right to data portability
You have the right to data portability, this allows you to obtain and reuse your personal data for your own purposes across different services.
It allows you to move, copy or transfer your personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
The right to data portability only applies:
r2c Online Limited must respond without undue delay, and within one calendar month.
Right to object
You have the right to object to:
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.