The way things used to be
- Limited access to records meant maintenance planning wasn’t efficient
- Defect management processes were lengthy
- VOR time was longer than necessary.
The aim
SugaRich wanted to provide the best service to their customers whilst maintaining a high level of safety and compliance
Problems they faced & how r2c solved them
- Lengthy defect management processes – using both Core & Driver, SugaRich are now able to track the defect in real-time from driver check through to repair in the workshop
- Manual maintenance planning – digital scheduling now allows SugaRich to plan maintenance work proactively (up to 10 years in advance) with automatic reminders so they never have to worry about their planning process again
- Time was spent chasing drivers for daily check information – Ryan now has real-time reports of each driver check and can book in defect work straight away.
Additional benefits they’ve found
- Improved fleet efficiency and audit scoring
- Transparency across the entire fleet thanks to real-time reporting
- Instant data access helps admin team stay productive
- Starting a journey towards Earned Recognition using r2c platform.
