NEW DRIVER CHECKS APP COMING SOON – At r2c, we’re always looking for ways to help fleets work smarter. That’s why we’re excited to introduce our latest innovation, Incident Management, now live on the r2c connected platform.
Designed specifically for Commercial fleets, this new feature transforms how operators handle incidents, near-misses and vehicle damage, from first report through to resolution.
Digitise Every Step of the Incident Journey
Fleet incidents can happen in an instant, but managing them is often anything but quick. Traditional processes tend to rely on manual paperwork, fragmented communication and a lack of visibility across the board. The result? Missed steps, unnecessary downtime and compromised compliance.
Our new Incident Management tool replaces these outdated processes with a digital-first approach. Whether it’s a minor scrape or a more serious collision, everything is recorded, tracked and actioned in one connected platform.
From the moment an incident occurs, users can log structured reports immediately, or retrospectively, capturing all the critical details needed for effective resolution and audit compliance.
Built for Control, Clarity and Compliance
This feature empowers transport teams to stay on top of every incident scenario, including vehicle off-road (VOR) cases, warranty claims and more. With real-time tracking across assets and workflows, you’ll always know what’s happening, when, and who’s responsible.
Integrated communication tools ensure everyone stays informed, from internal teams to external repairers and stakeholders. Action requests can be sent instantly, keeping every party aligned throughout the incident lifecycle.
“When an incident happens, things move fast. Our goal is to bring clarity and control to that process,” said Ash Connell, Commercial Director at r2c. “Incident Management ties everything together so that nothing gets missed, and actions are taken when they’re needed most.“
Insights That Drive Safer Operations
Beyond day-to-day management, the tool also includes powerful analytics. Built-in dashboards help fleets uncover root causes, identify high-risk areas and spot recurring trends. These insights can inform strategic decisions that reduce incident rates and improve overall safety performance.
“This isn’t just about logging what’s happened,” added Connell. “It’s about giving fleets the tools to act faster, work smarter and ultimately prevent future incidents.“
Why It Matters
With compliance requirements growing and margins tighter than ever, fleets need solutions that offer both operational resilience and strategic foresight. Incident Management does just that, combining digital efficiency with data-driven intelligence.
It’s time to move away from reactive, paper-heavy processes. With r2c’s Incident Management feature, you’ll not only manage incidents better, but help prevent them in future.
Want to see it in action?
Find out more here or get in touch with our team to learn how Incident Management can support your fleet: Contact Us
